The need is visceral: every working class NYC parent should get financial support caring for our children. Barrier: filling out the CFWB-012. Thanks to my 4083 class I have some possible design solutions for that narrow problem.

But what I’ve discerned about the President’s (where I work) vision for this Life Skills curriculum is for it to be infectious, that is, the templates we create now, for this α prototype, will be subsequently replicated when/wherever any opportunity to offer Life Skills across our business’ network resonates, in as many permutations, as quickly as possible.

So a fill-out-a-form training is just a hint at a much wider and broader problem which this Life Skills seeks to address.

RQ1: How can working class NYC [parents] channel their creativity into [mastering the skills necessary to fill out the form]?